- Annette Waters, Matthew Lyons, and Nadeem Siddiqi
- June 09 2021
- W76-2021
- Link to W76-Annette-Waters-06092021-Presentation (PDF)
- Link to W76-Matthew-Lyons-06092021-Presentation (PDF)
- Link to W76-Nadeem-Siddiqi-060920210-Presentation (PDF)
Matthew Lyons, Director of Policy and Research, American Public Human Services Association (APHSA)
Nadeem Siddiqi, Director, Data Strategy, Wayne Metropolitan Community Action Agency
Since the spring of 2020, human service providers have made large changes in the way they have delivered services to their clients, particularly when it comes to virtual interactions. In this webinar, we assess what worked well, what didn’t, and how lessons learned over the course of the pandemic can help to inform approaches to meeting client needs in a post-pandemic world. We hear from Annette Waters of the Office of the Assistant Secretary for Planning and Evaluation at HHS, Matthew Lyons of the American Public Human Services Association (APHSA), and Nadeem Siddiqi of the Wayne Metropolitan Community Action Agency.
Recording of the webinar
Additional Resources
Read more about ASPE’s work on better understanding virtual services: Virtual Human Service Delivery: Scan of Implementation and Lessons Learned
Categories
Children, Children General, Economic Support, Education & Training, Employment, Food & Nutrition, Food Assistance, Health, Health Care, Job Training, Social Insurance Programs, Unemployment/Nonemployment
Tags
National, Rural, SNAP/Food Stamps, Suburban, TANF/AFDC/W-2, Unemployment Insurance (UI), Urban