• After a contentious political year, Republicans may moderate their approach, By John Gramlich, January 9, 2012, Stateline.org: “From the moment he took office last year, Florida Governor Rick Scott made clear that a new and unabashedly conservative administration had taken power in Tallahassee - just as it had in state capitals around the country following an historic election haul for Republicans in 2010. Scott, a Tea Party-backed Republican, stood before a cheering crowd and introduced a state budget that contained more than $4 billion in tax cuts for corporations and property owners, even as it slashed funding for K-12 education…”
• Washington and the states: a year of uncertainty and foreboding, By Pamela M. Prah, January 10, 2012, Stateline.org: “A long siege of deadlock and dysfunction in Washington has left states frustratingly unclear what to expect from the federal government in the coming year. About the only thing they know for sure is that it is not going to be a year of generosity. In fact, it’s likely to be quite the opposite. As a result of last summer’s deal to raise the federal debt ceiling, and the consequent failure of the congressional ’super committee’ to decide on budget cuts, states are bracing for automatic across-the-board cuts in education, social welfare and other programs for the upcoming 2013 fiscal year. Those cuts would come atop federal cuts in 2011 and 2012, not to mention the continuing wind-down of federal stimulus aid…”
• Medicaid: a year of excruciating decisions, By Christine Vestal, January 11, 2012, Stateline.org: “In health care history, 2012 will be remembered for the U.S. Supreme Court’s upcoming decision on the Obama administration’s health overhaul. But in the states, 2012 will likely be remembered less as an historic turning point than as a gradual continuation of their longstanding struggles to get Medicaid costs under control. That’s not to say the states aren’t watching the Supreme Court closely. The case set to be heard in March and decided in June was brought by 26 states who argued the federal law’s ‘individual mandate,’ as well as a massive expansion of Medicaid in 2014, were unconstitutional. While the outcome could have long-term consequences for states, it likely won’t change their most pressing short-term budget considerations…”
• Unions adapt to new rules, even as they fight to reverse them, By Ben Wieder, January 12, 2012, Stateline.org: “It took nearly a year for Dale Kleinert to negotiate his first teachers’ contract. When Kleinert started his job as schools superintendent in Moscow, Idaho, the talks were already underway. Then, discussions reached an impasse. There were disagreements over pay and health care costs, and the pace slowed further when first an outside mediator and later a fact-finder didn’t render a decision. It wasn’t until May of 2011 that Kleinert and his union counterparts finally reached an agreement. Just before then, while Kleinert and the teachers were still stuck, Republican lawmakers in Boise were finishing work on plans to take away much of the leverage that Idaho teachers had long enjoyed in these kinds of negotiations. So for Kleinert’s next round of talks with Moscow’s teachers, which began pretty much right after the previous ones wrapped up, the rules were very different…”
• At last, a state budget year when the sky is not falling, By Daniel C. Vock, January 13, 2012, Stateline.org: “During the depths of the Great Recession, states had to do many unsavory things to balance their budgets. But few things left a more bitter taste than Arizona’s decision to sell off the office space of its state Capitol complex. It helped lawmakers close a gap in one year’s budget, even though it meant taxpayers would essentially have to pay rent on the property for the next two decades. Now, Arizona’s budget outlook is showing some improvement: For the first time since 2006, the state finished its last fiscal year with a surplus, which came as a surprise to state financial forecasters…”

Child welfare agencies across country revamping foster parent role, Associated Press, December 31, 2011, Washington Post: “For decades, it was common for officials around the country to approve foster parents by room and board criteria: Did they pass a background check? Is their home clean? Are their dogs safe and vaccinated? Now several states including Florida, California and Wisconsin are trying to find ones who they know upfront will help with homework, sew Halloween costumes and accompany kids to doctor appointments. Complicating the efforts is the longtime problem of finding enough adults to house children in need…”

• Short-staffed and budget-bare, overwhelmed state agencies are unable to keep up, By Melissa Maynard, December 13, 2011, Stateline.org: “On the face of it, the backlog the Hawaii Public Housing Authority is experiencing seems a simple matter of supply and demand. Some 11,000 families are on the authority’s waiting list, hoping against the odds that they can get one of only 6,295 public housing units. In a state where housing is notoriously expensive, the only people with a real shot at getting a unit are the homeless and survivors of domestic abuse. Even for them, the waiting can take years. ‘The waitlist is so extensive and the homeless problem is so great that a lot of people are getting preference over working families,’ explains Nicholas Birck, chief planner for the Hawaii Public Housing Authority. ‘They never make it to the top.’ But there’s another, hidden problem at play in Hawaii’s housing backlog. Lately, the authority hasn’t had enough employees to manage turnover in vacant units. As a result, 310 homes have been sitting empty, even with all the people languishing in waitlist limbo. For many of the vacant units, all it would take is a few simple repairs and a little bit of administrative work to give a family a home - and get the authority’s backlog shrinking rather than growing…”
• Anatomy of a backlog: How Vermont fell behind on adult protective services, By Melissa Maynard, December 14, 2011, Stateline.org: “Cerebral palsy does not thwart Chris Osborne’s passion for chess and all kinds of music, from hard rock to opera. But Chris, who is 25 and lives near Burlington, does depend on others to dress, feed and bathe him, as well as to clean and change his feeding tube. He can communicate only through a digital device or an eye-gaze board, which allows him to spell words by looking at the letters. Last year, Chris’ mother, Nancy Osborne, and her fiancé, Art Demarais, began to suspect that the professional caretaker living with Chris in his apartment had stopped doing key parts of his job. Sometimes, when Chris came home to visit, Nancy noticed that her son was caked in dirt and covered with rashes. Chris had made multiple trips to the emergency room to treat infections related to improper cleaning of his feeding tube. And he often complained of being hungry: Thin to begin with, Chris lost 23 pounds in six months…”
• Overcoming a backlog: How Texas conquered a mountain of food stamps applications, By Melissa Maynard, December 15, 2011, Stateline.org: “Two years ago, the 316 offices in Texas where people go to sign up for food stamps were the very image of a government backlog. Long lines of frustrated people, many of them hungry, snaked through dingy spaces designed to handle much smaller crowds. The back offices weren’t much better. Desks of state employees were littered with piles of applications - in boxes under workers’ desks and stacked on top of them - that hadn’t yet been entered into the state’s computer systems. Texas was the worst state in the country at performing a straightforward task: giving food stamp applicants a yes or no within 30 days in normal cases and 7 days for emergency cases. That’s the standard set by the federal government, which oversees the state-run program. According to state data, at the height of the backlog in November 2009, Texas processed only 57.5 percent of new applications on time. In reality, the problem was much worse because stacks of pending applications weren’t properly being counted as part of the problem…”

Pennsylvania still lacks computerized child welfare system network, By Kari Andren, November 20, 2011, Pittsburgh Tribune-Review: “Four-year-old Kristen Tatar’s emaciated body was wrapped in garbage bags, stuffed inside a picnic cooler and left out with the trash at her parents Armstrong County home. Her death in 2003 brought calls for creation of a computerized network that would allow all counties and the state to share information about children receiving child welfare services anywhere in Pennsylvania. Eight years later, that network does not exist…”

Welfare roundup reaches way back to collect overpayments, By Catherine Candisky, November 16, 2011, Columbus Dispatch: “The state is reaching back more than a quarter of a century to collect millions in nonfraudulent overpayments to former welfare recipients, most the result of administrative errors by government workers. The state Department of Job and Family Services said an estimated 14,000 notices have been sent in an effort to collect about $18 million in welfare overpayments from before 2001. An estimated 8,000 Ohioans owe an additional $8.4 million in food-stamp overpayments that are more than 10 years old…”

States retool food stamp, benefits systems, By Pamela M. Prah, October 21, 2011, Stateline.org: “Food stamp applicants in California and Texas no longer have to be fingerprinted, a change both states hope will save money and improve the process of distribution. That makes Arizona and New York City the only remaining jurisdictions that fingerprint - a requirement that opponents say scares off the needy from applying for food stamps while doing little to combat fraud. The changes in California and Texas reflect a larger movement at the state level, spurred on by the recession and a record number of Americans getting food stamps and other public assistance: States are trying to make it easier for those seeking help and cheaper for state workers who process the applications and provide the benefits…”

Investors may fund social programs, By Todd Wallack, June 27, 2011, Boston Globe: “Massachusetts could be among the first states in the country to raise money for social services by offering investors the chance to earn profits on programs they establish. The approach is known as ’social impact bonds’ or ‘pay for success.’ It is based on the idea that if programs backed by investors succeed in reducing, for example, the number of inmates in prison or the homeless population, governments will realize big savings, which they can tap to pay off investors with healthy returns. If the programs fail, the government would owe little or nothing. The administration of Governor Deval Patrick is already sifting through more than two dozen suggestions from nonprofits on how to create such performance-based programs…”

In southwest Va., as more need help, aid organization has less to give, By Eli Saslow, April 16, 2011, Washington Post: “The destitute people who line up outside her office are asking for more help than ever. The organization where she works has less than ever to give. It falls on Denise Hancock to navigate the chasm in between, so she rubs her forehead, opens her office door and calls out into the waiting room. ‘Come on in,’ she says. The first client this morning at the Pulaski Community Action office is a young woman with tangled hair and smudged eyeliner, a single mother of two who lost her job at Shoney’s restaurant. ‘You’re my last resort,’ she says, handing over a piece of paper stamped, ‘Urgent: Termination Notice.’ It is an electric bill for $510.15 with full payment due immediately. ‘Can you help me?’ she asks. Hancock purses her lips, already knowing what will come next. She punches numbers into a calculator and then begins the same conversation she will have 14 more times on this day alone. ‘I’m really sorry,’ she says. ‘All we can afford to give right now is $35…’”

Audit finds progress at Bureau of Milwaukee Child Welfare, By Crocker Stephenson, March 13, 2011, Milwaukee Journal Sentinel: “Some good news: The number of children neglected or abused while in out-of-home care in Milwaukee’s child welfare system is at a historic low. Some more: The raw number of children in out-of-home care has declined. Staff turnover has begun to stabilize. Caseloads are down. And more: Monthly face-to-face contacts between caseworkers and foster children are up. Health care services have improved. Following public outrage ignited by the murder of a small boy two years ago, officials vowed to revamp Milwaukee’s child welfare system. In particular, they promised to make it a safer place for the city’s abused and neglected children. While significant challenges remain - most significantly, too many children still spend too long churning through too many homes while in state care - many of the promises made then have been kept…”

As budget cuts loom, aid agencies fear worst, By David Abel, December 16, 2010, Boston Globe: “Having been hit hard in recent years, as budget cuts have taken a steady toll and demands for their services have spiked, the state’s social service providers now worry that the worst is yet to come. The Patrick administration announced this week that it intends to cut as much as $1.5 billion from next year’s budget, potentially eviscerating social services statewide. The cuts have loomed for months as political leaders and economists warned of a shortfall for the next fiscal year, which begins July 1. With Patrick and state lawmakers saying they need to make between $1 billion to $2 billion in reductions and with federal stimulus money exhausted, the reality of an even worse year is sinking in. Providers are pleading for the governor to spare them…”

Welfare agencies boost voters, By Richard Wolf, July 22, 2010, USA Today: “The recession that impoverished millions of Americans is producing a side effect: new voters. Lawsuits by voting rights groups in Missouri and Ohio have led hundreds of thousands of people to file voter registration applications at welfare agencies, as mandated by the 1993 National Voter Registration Act, or the ‘motor voter’ law. Cases pending in Indiana, New Mexico and other states, as well as new Justice Department guidelines, probably will boost those figures. Voting rights advocates say millions of low-income people could be registered this way. A U.S. Election Assistance Commission report in 2007-08 showed 21 states registered less than 1% of voters at welfare offices. Only Vermont, Tennessee and New York registered more than 4% that way…”

Strain on aid agencies rises with jobless extensions stopped, By Sean F. Driscoll, July 14, 2010, Rockford Register Star: “All Kim Adams-Bakke has to do to judge the effect of lapsed unemployment benefits is listen to the chatter in the Rock River Valley Food Pantry’s waiting room. ‘I hear a lot of people talking about them and what will happen if the extension doesn’t go through,’ said the pantry’s executive director. ‘We know this is affecting us.’ It’s been 44 days since funding for 73 weeks of unemployment extensions lapsed, with efforts since to revive them ending in congressional stalemates. The benefits are in addition to the 26 weeks’ coverage offered by the states. More than 100,000 Illinoisans have prematurely exhausted their benefits before being able to take advantage of the four tiers of extensions available. Although a Senate vote on the funding is expected next week, it’s far from a sure thing that Democrats will garner the 60 votes they need to overcome a filibuster and pass the measure. The uncertainty has social service agencies like the food pantry preparing for the worst in the midst of an already challenging year…”

• Backlogs for aid may grow, By Mary Vorsino, May 6, 2010, Honolulu Advertiser: “The state has abandoned a controversial cost-cutting and modernization plan for benefits eligibility offices, a plan that included laying off 228 workers. But officials warned that without the changes, big backlogs for food stamps, cash aid and other applications will continue to grow. The state could also face federal penalties for failing to process applications in a timely way, Department of Human Services director Lillian Koller said yesterday…”
• Override vote ends plan to close welfare offices, By Mark Niesse (AP), May 6, 2010, Honolulu Star Bulletin: “The state Department of Human Services has called off a plan to close all the state’s welfare eligibility offices and lay off 228 public employees. A law passed by the Legislature last week stopped the state from moving forward with the proposal to close the state’s 31 welfare locations and replace them with two new processing centers in Honolulu and Hilo, said Human Services Director Lillian Koller. Republican Gov. Linda Lingle vetoed the law, but the Democrat-controlled Legislature’s override prevented welfare office closures on the neighbor islands and required public hearings before they could be consolidated on Oahu…”

Welfare caseloads rise, cause frustration, By Catherine Jun, April 5, 2010, Detroit News: “State welfare workers are juggling an astronomical number of requests for help, causing delays in emergency benefits to families and in some cases kicking them erroneously off welfare, according to state employees and welfare recipients. And in crowded welfare offices around the state, the frustration of families waiting for food, medical or cash assistance is reportedly boiling over, with threats and assaults against caseworkers. ‘They’re just frustrated with us. We can’t get their work processed fast enough,’ said Nancy Opatich, who works at the Michigan Department of Human Services office in Warren and who testified before a Michigan House subcommittee in the fall. Since 2001, the welfare assistance caseload in Michigan has dramatically swelled to 2.4 million cases, triple that of 2002, raising per-worker caseloads to 740 from 320…”

• Food stamp frustration is valid, state audit report says, By Corrie MacLaggan, March 30, 2010, Austin American-Statesman: “Applying for food stamps in Texas can be quite a chore, according to a new state auditor’s report. Need to ask a basic question? Forget the phone. Workers often don’t have time to answer questions by phone and their voice mailboxes tend to be full, the report says. Instead, applicants ‘make unnecessary trips to a local office, in which they sometimes sit for hours just to ask a question or submit a document,’ says the report released Tuesday by State Auditor John Keel. ‘Crowded lobbies, long waits, and delays in eligibility determinations clearly resulted in frustrated clients,’ the report said. The report describes an inefficient system in which 80 percent of cases are kept on paper and a lack of experienced workers is contributing to problems processing applications accurately and within the 30 days required by the federal government. It recommends using technology such as automated kiosks and allowing applicants to check the status of cases online, an option the state now makes available only to certain applicants…”
• State auditor questions social services agency’s no-bid deal with ex-colleague to fix welfare problems, By Robert T. Garrett, March 31, 2010, Dallas Morning News: “State Auditor John Keel has questioned why state social services officials awarded work to a former colleague without seeking other bids, when his offer to curtail processing errors is good for only one-fifth of Texas’ 3.3 million food-stamp recipients. Keel also chided Health and Human Services Commission officials for seeking help last summer from former deputy commissioner Gregg Phillips’ company, though they ignored for nearly two years a similar offer by a Plano firm already on contract. Earlier this month, The Dallas Morning News reported that Phillips, who played a major role in the state’s botched privatization of eligibility screening for assistance programs, is making money trying to help Texas fix the problems that resulted…”
• Human Services to lay off 228 workers, By Mary Vorsino, March 30, 2010, Honolulu Advertiser: “The state Department of Human Services will lay off nearly half of its 517 workers who process applications for government benefits and will shut down 31 eligibility offices statewide under a cost-cutting plan set to go into effect June 30. The plan, which has been strongly opposed by advocates for the poor and several lawmakers, is expected to save about $8 million and DHS officials say it will actually speed up wait times by allowing people to apply on-line and over the phone, congregating workers in two main offices and streamlining workloads. The plan comes at a time when DHS is seeing increases in requests for Medicaid, cash assistance, food stamps and child care subsidies as families struggle to make ends meet. The increase in applications has meant significantly longer backlogs in processing requests for help…”
• Disputed welfare practices don’t hold up in court, By Jon Murray, March 31, 2010, Indianapolis Star: “When Gov. Mitch Daniels pulled the plug in October on a privatization contract that was the cornerstone of an aggressive welfare services modernization plan, he said it simply didn’t work. But the arrangement’s inefficiency, lost paperwork and wrongly denied benefits weren’t the only problems. A judge has ruled that parts of the modernization push also violated the law. Two recent rulings from a Marion County judge and a third from Clay County delivered a new slap to the state’s welfare services agency over several practices, including the handling of denials for some benefits and appeals for others. The Indiana Family and Social Services Administration is forging ahead by testing a new ‘hybrid’ plan in some places. In the meantime, dozens of counties still operate with vestiges of the aborted modernization attempt — and with one of the two disputed practices…”

Broken fixes: Inspectors find shoddy work in weatherization program, By Doug Caruso, March 14, 2010, Columbus Dispatch: “When low-income Ohioans receive help to improve their insulation and furnace, the quality of the work - including the potential for deadly mistakes - appears to depend on where they live. State records show that 12 of the 58 nonprofit agencies in Ohio’s Home Weatherization Assistance Program passed all of their state inspections in the past three years. That includes two of the agencies that serve Franklin County: the Mid-Ohio Regional Planning Commission and Ground Level Solutions. But 20 other agencies failed more than half of their state inspections, and five of those failed all of them. And that’s just among the houses that were inspected. Federal rules call for examining the work in one of every 20 houses. Overall, nearly 40 percent of the houses that state inspectors checked failed…”

Economy causes record demand for Idaho public aid, By Todd Dvorak (AP), January 19, 2010, Idaho Statesman: “High unemployment caused by the recession has created unprecedented need statewide for food stamp aid and other public assistance programs, the chief of Idaho’s Department of Health and Welfare said Tuesday. At the same time, Health and Welfare Director Richard Armstrong said the threat of another midyear budget cut may force the agency to lay off workers and shutter some of its offices across the state - as worker caseloads continue to swell. The agency is processing more than 9,000 new food stamp applications each month, a record level and a 55 percent increase from 2007. More than 179,6000 people or families are enrolled in the program, up 106 percent from more than 87,000 in 2007. Demand for Medicaid programs is up 13 percent from three years ago and child support cases are up 9 percent, according to agency figures…”

Agencies must team up to serve poor better, Editorial, January 9, 2010, Detroit Free Press: “With one in seven Michigan residents now living in poverty and metro Detroit leading the nation in unemployment, state government must maintain a safety net and do more to move people out of poverty. That doesn’t always mean spending more, but it does mean working smarter — and more effectively. Government anti-poverty programs have for too long worked in silos. Narrowly focused agencies work on one set of issues, such as job training, day care or transportation. But training for a job that a worker can’t get to, for example, or can’t take because she lacks day care or has a drug problem isn’t going to help much. Michigan has aggravated the problem by gutting the adult education system over the last decade, decreasing funding from about $100 million to $22 million…”

• State not paying bills: Social services in doubt, By Andre Salles, November 18, 2009, Geneva Sun: “Every day, Cindy Worsley looks through her mail, hunting for a check from the state of Illinois. And every day, she comes up empty. Worsley is the executive director of Fox Valley Older Adult Services. The not-for-profit company, based in Sandwich, has been providing help and care to seniors in the Fox Valley for 37 years. It operates three adult day care sites — one in Aurora (called Rachel’s Place), one in Sandwich, and one in DeKalb — and provides in-home care, meals and transportation services to more than 200 seniors each day. But now, Worsley is preparing for the worst. The services she provides are dependent on state funding to continue, and those payments are months late. She did receive a check from the state about six weeks ago, she said, which paid the state’s obligations through June. But she’s essentially been operating since July with no state cash at all, and she’s owed about $140,000…”
• Budget cuts will imperil state’s poor, By David Abel, November 17, 2009, Boston Globe: “Maria Bonilla - who has trouble walking because of a congenital heart defect - feeds, houses, and clothes her two young children with $942 of state and federal cash assistance every month, though it barely covers her rent, utilities, and everything else her family needs to survive, from diapers to subway fare. But in a few months the 27-year-old victim of domestic violence expects to be homeless. The Bonilla family is one of thousands of low-income families who will suffer from steep budget cuts. The state estimates that the children of 9,100 families with parents so severely disabled that they qualify for federal Supplemental Security Income benefits will lose their state cash assistance as a result of the $600 million in budget cuts that Governor Deval Patrick announced late last month. The $15.8 million reduction of the Transitional Aid to Families with Dependent Children program, on top of $8 million in cuts made earlier this fiscal year, means families who receive the assistance will lose an average of more than $400 a month…”

• More people turn to state to fill basic need: food, By Angie Basiouny, November 2, 2009, Wilmington News Journal: “The number of Delawareans receiving food stamps has jumped by 27.5 percent in the past year, another sign of a recession cutting deeper into household budgets for the most basic of necessities. A total of 98,346 residents — 1 in 9 Delawareans — were enrolled in the food assistance program as of July. Officials said they expect that number to shoot up another 40 percent in the coming year as severance packages offered by many of the state’s biggest employers to laid-off workers expire…”
• Grand Forks County Social Services sees 30 percent spike in assistance, By Kevin Bonham, November 1, 2009, Grand Forks Herald: “North Dakota might not be feeling the full effects of the economic recession that has crippled the nation over the past year or so, but local taxpayers are feeling the pain. Some symptoms are surfacing in the Grand Forks County Social Services Department. The total number of households in Grand Forks County receiving some type of assistance has increased by nearly 30 percent in just two years. The Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps, represents the largest increase, with the number of households growing by 35 percent since 2007. In October 2009, 5,677 residents were receiving SNAP benefits. That’s about 8.5 percent of the county’s population, which the U.S. Census Bureau estimated at 66,585 in 2008…”

Scattered in suburbs, and in need, By Julie Bosman, October 2, 2009, New York Times: “It is hard enough for the unemployed and others struggling financially to figure out how to obtain social services like food stamps, counseling and utility assistance for the first time. It can be even harder in the suburbs. There, many residents, including middle-class people unversed in the welfare system, have trouble making use of the shelters, government offices and nonprofit agencies that are less visible than in cities, spread out across a larger area and harder to reach using public transportation. So needy people are commonly sharing rides, walking and riding buses, often with small children in tow, in larger numbers than before the recession, officials said. And for advice on how to get help in the first place, they are seeking out priests, school nurses and small-town mayors, turning them into de facto social workers…”

Parenting grandparents feel strain, By Catherine Jun, September 23, 2009, Detroit News: “Deborah Stiell has cared for her granddaughter since the girl left the hospital where she was born 22 months ago. When Jaliyah wails in the middle of the night, Stiell gets up, too. ‘Sometimes you get to the point where you feel like you took on a little too much,’ said Stiell, 55, of Detroit, who also cares for two of her other grandchildren. ‘It’s a challenge.’ Stiell is one of thousands of grandparents in Michigan who, after years of raising their own children, find themselves parenting again. Yet several of the dozen or so agencies that help grandparents like Stiell — with the financial and emotional struggle of parenting in their later years — have themselves become strapped. A few are set to close their doors next month as the economic recession has forced a decline in state and foundation dollars…”

• Flood of food stamp requests drains agency, By Gary Scharrer, September 6, 2009, Houston Chronicle: “State employees can’t keep up with applications for food assistance, and the inadequate staffing to handle the casework is making them frustrated and stressed out, some say. Morale is lousy at the agency that manages the program. Many work long hours, but the cases keep stacking up. The conditions are blamed for high absentee rates and employee turnover. Some welcome a recent class-action lawsuit that accuses the state of violating federal rules requiring food stamp applications to be certified within 30 days. Many applicants must wait months before they get food assistance…”
• Employee turnover high at Texas agency that processes food-stamp applications, Associated Press, September 7, 2009, Dallas Morning News: “Employee turnover is running at 16 percent this year at the overwhelmed Texas public benefits agency responsible for processing food-stamp applications. The Texas Health and Human Services Commission has seen a huge increase in food-stamp applications this year…”

• Despite fixes, unemployment department still tough to reach for many, By Denis C. Theriault, September 7, 2009, San Jose Mercury News: “Despite an infusion of money and workers in recent months, the phone number that most out-of-work Californians rely on for questions about their unemployment benefits or missing checks remains swamped by millions of calls. Officials say it still takes about 17 tries before a live operator is reached at the state Employment Development Department and that nearly two-thirds of the 18.9 million calls received last month were rejected because the phone service was too busy…”
• Wisconsin unemployment phone line dropped 86% of calls, By Ellen Gabler, September 6, 2009, Milwaukee Journal Sentinel: “The voices taunt thousands of Wisconsin’s unemployed. Here’s what happens: Unemployed people call a hotline run by the Department of Workforce Development to check on their claims for unemployment benefits or to answer agency questions about their application. The calm, recorded voice of a woman says: ‘To speak with the next available claims specialist, press 0.’ But about 86% of the time, the caller is soon disconnected with a simple ‘Goodbye’ from the calm, recorded voice of a man. The callers still don’t know why their unemployment checks haven’t hit their bank account, and they can’t ask a live person any questions…”

States shut down to save cash, By Leslie Eaton, Ryan Knutson, and Philip Shishkin, September 4, 2009, Wall Street Journal: “California drivers can’t line up to renew their licenses Friday. Wisconsin natives can’t order copies of their birth certificates. Georgia consumers will have to postpone registering complaints with state watchdogs. And stranded motorists in Maryland may have to wait a little longer for highway-department help. Across the country, cash-strapped state governments are shutting down business for a day at a time to save money. State offices are shuttered Friday in California, Maine, Maryland and Michigan. Rhode Island had planned to join them until a judge on Thursday blocked its closure plan. Some state agencies are closed in Georgia and Wisconsin, and most Colorado state offices will be shuttered on Tuesday. Other states, such as Arizona, have been trying to keep their operations open while furloughing thousands of workers. So far the effect of furloughs appears to have been muted, with most people able to take care of state business in advance of closures or by filing forms online. But at the Detroit Center for Family Advocacy, which helps low-income families avoid sending children to foster care, furloughs have already slowed assistance efforts, said managing attorney Tracy Green…”

With donations and grants down, social service agencies feel the pinch, By Diane Cardwell, August 21, 2009, New York Times: “At a social service agency on Staten Island where budget cuts forced the layoff of a driver, the staff scrambles to arrange transportation to Brooklyn for an elderly homeless woman whose family has agreed to take her in. In Midtown Manhattan, a woman who has lost her job worries that she will not be able to send her granddaughter to an after-school program at the settlement house that helped the girl’s father and two uncles. And in Washington Heights, an agency is hard-pressed to prevent evictions after laying off half of its legal services team…”