Public-Assistance Computer System – Rhode Island

69-page report details failings of public-assistance computer system, By Katherine Gregg, October 15, 2016, Providence Journal: “The hours-long wait times inside Rhode Island’s welfare offices, the inability to get through on phone lines and the deep ‘customer frustration’ with the troubled launch of the state’s new $364-million computer system are documented in a report the Raimondo administration provided to a federal agency on Friday.  The report spells out in detail, over 69 data-filled pages, the real-life problems faced in recent weeks by thousands of Rhode Islanders who rely on public-assistance benefits to buy food and pay for other basics, including one-hour, 40-minute wait times on the phone, and 2½-hour waits to talk to someone in person…”

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